---
title: "Coates Hire: Darwin Office Case Study | MobileCorp"
description: A new high-rise building constructed nearby degraded the mobile network at the Coates Hire office in Darwin. MobileCorp got the company back in business.
image: https://www.mobilecorp.com.au/hubfs/download-Feb-26-2025-04-53-58-7231-AM.webp
---

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Nine 5G use cases that Australian organisations can adopt right now

Research has revealed that the biggest barrier to 5G adoption by Australian...

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- Delivering reliable mobile coverage to compromised Darwin office

![download-Feb-26-2025-04-53-58-7231-AM](https://www.mobilecorp.com.au/hs-fs/hubfs/download-Feb-26-2025-04-53-58-7231-AM.png?width=1225&height=292&name=download-Feb-26-2025-04-53-58-7231-AM.png)

#### Coates Hire

# Delivering reliable mobile coverage to compromised Darwin office

###### 12 Oct 2022

![](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Blog%20Detail/Icon%20open-share.svg)Share this post

- [** ](http://www.facebook.com/share.php?u=https://www.mobilecorp.com.au/hero-stories/coates-hire)
- **
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- [** ](https://api.whatsapp.com/send?text=*Delivering%20reliable%20mobile%20coverage%20to%20compromised%20Darwin%20office*https://www.mobilecorp.com.au/hero-stories/coates-hire)
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- [** ](mailto:?subject=https://www.mobilecorp.com.au/hero-stories/coates-hire)

#### OUTCOME

When a new high-rise building was constructed nearby, the mobile connectivity at the Coates Hire office in Darwin was degraded. MobileCorp got the company back in business with an In-Building Connectivity (IBC) solution.

Coates Hire is Australia’s largest equipment rental company with branches in over 150 locations Australia-wide, 1800+ employees, and over 1 million pieces of equipment across 21 categories.

**Sites: 1**

## Challenge

The construction of a high-rise building between the Coates Hire Darwin office and the nearest Telstra 4G cell tower caused a sudden degradation of mobile service at the site. 

 Poor voice quality and regular dropouts were frustrating for employees and having serious consequences for business continuity.

 

 

## Solution

MobileCorp Managed ICT team organised a technician to attend on-site and investigate the issue. He would also determine the position of the strongest 4G signal to the building. 

 A Telstra Cel-Fi GO repeater station was installed and cabled to a Yagi antenna on the roof. The Cel-Fi GO repeater, originally designed for in-vehicle use, is widely utilised across remote and regional Australia to boost reception from distant towers.

 

## Outcome

- **Reliable mobile voice and data connectivity: **Using an antenna and repeater station that is more commonly seen in remote Outback Australia, Coates were back in business.** **

- **Increased customer and employee satisfaction: **No more frustrating call drop outs.** **

- **Enhanced productivity **because it can be difficult to work without reliable mobile connectivity!

###### [Construction](https://www.mobilecorp.com.au/hero-stories/tag/construction) [ Michelle Lewis ](https://www.mobilecorp.com.au/hero-stories/author/michelle-lewis) 12 Oct 2022

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- [Logistics (8)](https://www.mobilecorp.com.au/hero-stories/tag/logistics)
- [Construction (7)](https://www.mobilecorp.com.au/hero-stories/tag/construction)
- [Manufacturing (5)](https://www.mobilecorp.com.au/hero-stories/tag/manufacturing)
- [Health (4)](https://www.mobilecorp.com.au/hero-stories/tag/health)
- [Not For Profit (4)](https://www.mobilecorp.com.au/hero-stories/tag/not-for-profit)
- [Retail (4)](https://www.mobilecorp.com.au/hero-stories/tag/retail)
- [Branch Office (2)](https://www.mobilecorp.com.au/hero-stories/tag/branch-office)
- [Defence (2)](https://www.mobilecorp.com.au/hero-stories/tag/defence)
- [Emergency Services (2)](https://www.mobilecorp.com.au/hero-stories/tag/emergency-services)
- [Events (2)](https://www.mobilecorp.com.au/hero-stories/tag/events)
- [FMCG (2)](https://www.mobilecorp.com.au/hero-stories/tag/fmcg)
- [Mobility (2)](https://www.mobilecorp.com.au/hero-stories/tag/mobility)
- [Agriculture (1)](https://www.mobilecorp.com.au/hero-stories/tag/agriculture)
- [Entertainment (1)](https://www.mobilecorp.com.au/hero-stories/tag/entertainment)
- [Environment (1)](https://www.mobilecorp.com.au/hero-stories/tag/environment)
- [F&B (1)](https://www.mobilecorp.com.au/hero-stories/tag/fb)
- [Finance (1)](https://www.mobilecorp.com.au/hero-stories/tag/finance)
- [Government (1)](https://www.mobilecorp.com.au/hero-stories/tag/government)
- [In building coverage (1)](https://www.mobilecorp.com.au/hero-stories/tag/in-building-coverage)
- [Local Government (1)](https://www.mobilecorp.com.au/hero-stories/tag/local-government)
- [Mobile Network (1)](https://www.mobilecorp.com.au/hero-stories/tag/mobile-network)
- [MobileCorp Managed Services (1)](https://www.mobilecorp.com.au/hero-stories/tag/mobilecorp-managed-services)
- [Networks (1)](https://www.mobilecorp.com.au/hero-stories/tag/networks)
- [RSL (1)](https://www.mobilecorp.com.au/hero-stories/tag/rsl)

[See all](https://www.mobilecorp.com.au/hero-stories/coates-hire#)

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## Get in Contact with MobileCorp

[Download MobileCorp brochure ](https://www.mobilecorp.com.au/hubfs/Managed%20Services%20Collateral/MobileCorp%20Corporate%20Brochure%20-%20Web%20Version.pdf)

Contact us

**

 Contact Us

## Contact Us

MobileCorp is a Communications Technology MSP solving your connectivity, collaboration and security challenges. 

[![logo](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_August2022/Images/Footer/logo.png?width=236&height=124&name=logo.png) ](https://www.mobilecorp.com.au)

Leveraging technology to connect Australian organisations to people, places and things

t.  [1800 243 252](tel:1800%20243%20252)  
e. [info@mobilecorp.com.au](mailto:info@mobilecorp.com.au)

Level 6, Suite 6.06, 247 Coward St Mascot NSW 2020

PO Box 431, Mascot NSW 2020

- SOLUTIONS 
    - [Mobility](https://www.mobilecorp.com.au/solutions/mobility)
    - [ Data Networks](https://www.mobilecorp.com.au/solutions/data-networks)
    - [Essential 8 Cyber Security](https://www.mobilecorp.com.au/solutions/essential-8-cyber-security)
    - [ Managed ICT ](https://www.mobilecorp.com.au/solutions/managed-ict-solutions)
    - [Unified Communications](https://www.mobilecorp.com.au/solutions/unified-communications)
    - [Cloud Services ](https://www.mobilecorp.com.au/solutions/cloud)
    - In-Building Mobile Coverage
- [5G FOR BUSINESS](https://www.mobilecorp.com.au/5g-for-business) 
    - [5G Action Plan for Business ](https://www.mobilecorp.com.au/5g-for-business/5g-action-plan-for-business)
    - [5G Site Assessment](https://www.mobilecorp.com.au/5g-for-business/5g-site-assessment) 
          - [Cradlepoint](https://www.mobilecorp.com.au/5g-for-business/cradlepoint-5g-wireless-wan)
- TELSTRA 
    - [Telstra Partner ](https://www.mobilecorp.com.au/telstra-partner)
    - [Telstra Global Partner ](https://www.mobilecorp.com.au/technologies/telstra-global-partner)
    - [Telstra 5G](https://www.mobilecorp.com.au/5g-for-business/telstra-5g)
- [ABOUT US](https://www.mobilecorp.com.au/about-us) 
    - [ Our Values ](https://www.mobilecorp.com.au/about-us#about-our-value)
    - [Our People](https://www.mobilecorp.com.au/about-us#about-our-people)
    - [ Our Customers](https://www.mobilecorp.com.au/about-us#about-our-clients)
    - [ Contact Us](https://www.mobilecorp.com.au/contact-us)

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