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MobileCorp Managed Mobility Service

It's in our name.
Protect your productivity and free your IT resources
by delegating to MobileCorp.

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What is MobileCorp's Managed Mobility Service?

It's in our name.

For more than 30 years we have been mobile-first, providing Australian organisations with strategic and operational mobile fleet management.

MobileCorp offers a Managed Mobility Service to suit every size of mobile fleet and budget. We become your single point of contact for all your mobility management needs so you benefit from reduced fulfillment timeframes, cost savings, and personalised service.


Key outcomes of MobileCorp's Managed Mobility Service

Our Managed Mobility Service (MMS) realises cost optimisation and service delivery outcomes throughout the telecom life cycle.  We will:

  • be a single point of contact for all mobility support and service
  • manage and resolve all day-to-day operational tasks
  • manage the full mobile device lifecycle from procurement to end-of-life
  • manage carrier provisioning and support
  • allow you to free your IT resources and concentrate on your core business
men on apple pcs with headset customer service

Managed Mobility Service Bundles


For all your Telstra support services & device lifecycle management

  • Service Desk, Monday-Friday 8.30am-5pm
  • Mobile Device Lifecycle management
  • Telstra plan services
  • Telstra SIM management
  • International roaming
  • Warranty device repairs
  • Telstra account consolidation


For teams that need priority support, premium service & benchmark reporting

Everything in Starter plus:

  • Extended hours Service Desk
  • Ordering Portal customised with your corporate branding
  • Priority Telstra Support with SLAs
  • Aligned MobileCorp account manager and support team
  • Device Enrolment - Apple Business Manager, Samsung Knox, Telstra DEP
  • Priority shipping included at no charge
  • Mobile Fleet 'Snapshot' Usage Report
  • Quarterly Mobile Fleet Optimisation Report
  • Annual Mobile Fleet Audit


For teams that need a custom portal, fleet management reporting & VIP support

Everything in Professional plus:

  • Mobile Fleet trend and usage reporting
  • Portal - custom device and service catalogue
  • Portal - automated hierarchical management approval
  • Portal - choice of nominated Administrator(s) or End User access
  • MDM Device Enrolment
  • VIP Support - personalised executive service for nominated VIPs
  • Mobile Fleet Management Trend & Usage reporting


For teams that need superior security, granular control, & integrated support

Everything in Business plus:

  • Cloud Managed Mobility + Telecom Expense Management platform
  • Asset Inventory management, ownership & associated costs
  • Online on-demand Telecom Expense Management Reporting
  • TEMS Cost Centre Allocation
  • Multi-Carrier Bill auditing
  • Automated General Ledger Journal imports
  • UEM | ServiceNow | Ticketing System | MSP integration

Managed Mobility Service
Features Comparison

Quantity of services 1+ 20+ 50+ 200+
Business Hours 8.30am–5pm Mon–Fri
Extended 8:00am – 6:00pm Monday – Friday
Best Effort SLA
Priority Support SLA
VIP Support Program
Aligned MobileCorp Service Team
MobileCorp Account Manager
24/7 online ordering portal
Custom Portal branding - your logo and colours
Customised Device & Service Catalogue
Automated Procurement Approval System
Priority Shipping included
Plans - connections/disconnections, change of plan, change of ownership
Voice - call barring, diversions
International Roaming
Transferring in/out of account (Porting)
Telstra Account Consolidation
Telstra Billing enquiries
Device Procurement
End of Life Buyback Program
Device Enrolment Program - Telstra, Apple, Samsung
Telstra SIM - physical & eSIM replacement, activations
Bulk deployment
UEM/MDM Device Enrolment
Warranty Repairs
Non-Warranty Repair
Provisioning - adding protective case, screen protector Fee Fee Fee Fee
User Access - grant access & privilege rights to selected users
Data Usage management - end user alerts
TEMS online management & reporting portal
Asset Management - align hardware & services to end users for total cost of ownership
Cost Centre Allocation
Financial Journal - files ready to upload
Mobile Fleet 'Snapshot' Reporting - monthly
Mobile Fleet Trend Reporting - monthly
Mobile Fleet Optimisation & TEMS Enterprise reporting - online & on-demand
TEMS Cost Centre Report
Telstra Billing Report
Multi-Carrier Billing Analytics
Mobile Fleet Review - quarterly
Mobile Fleet Audit - annual
Technical Service Desk Mon-Fri 8.30am-5.30pm
Integration with your UEM/MDM platform
Zero-Touch Device Deployment
Managed MDM - ons/offs, OS updates, application management, profile builds, compliance policy changes
Application management - deployment, updates, removal
Remote Device Wipe/Reset
Integration with ServiceNow or your internal ticketing system

Managed Mobility - Starter

Never have to call Telstra again!

With the Managed Mobility Starter service, MobileCorp will be your single point of contact for all mobility support and Telstra carriage management.

Our Support & Service desk is based in Sydney and our support consultants are experts in their field. They have direct access to Telstra back end systems to action your connections, plans, SIMs, roaming and add-on services fast. 

With our Device Lifecycle service, your devices will be procured, staged, enrolled and deployed swiftly. We also include secure and sustainable buy back for end of life devices. 

The Starter service is aligned with Telstra Adaptive Mobility Care.


Telstra business connection

Managed Mobility - Professional

Protect your productivity with custom ordering portal, priority support and benchmark reporting.

The Managed Mobility Professional bundle has a focus on priority fulfilment of your requests. It has extended hours support and a custom-branded portal allowing orders/requests to be lodged and the status checked 24/7.

Our ticketing system will prioritise your orders and direct them to your aligned MobileCorp support team who will know your business preferences and policies allowing them to fulfill your orders accurately and quickly. 

You will also receive a monthly 'snapshot' report with a summary of your fleet usage and expenditure, a quarterly optimisation review, and an annual audit of your fleet to optimise cost savings.

You will also have a dedicated MobileCorp account manager to support your contract negotiations, to align with your Telstra account team if you have one, and to escalate any issues within Telstra. 


Managed Mobility - Business

The Managed Mobility Business bundle includes all the Services in Starter and Professional, but adds a custom device and service catalogue for your ordering portal, fleet management reporting and a VIP Service.

Having a custom service catalogue enables you to open up ordering to all end users - if you wish - as they will only be presented with the devices and services they are entitled to order. Hierarchical management approval can also be sought by automated processes as part of the portal ordering system.

A monthly Fleet Management and Telecom Expense Management reporting package is included with fleet optimisation recommendations. This is presented to your team by your MobileCorp account manager.

A VIP Service is available to a list of nominated senior executives and ensures any issues receive immediate response. Replacement devices are also held in stock to allow swift swap out for a new device if necessary.


senior managers mms business

Managed Mobility - Enterprise

Our Enterprise service is based around MobileCorp's cloud-based mobility management platform. 

The SaaS platform is integrated with MobileCorp's support and service desk providing swift response and fulfilment by MobileCorp's expert team.

This solution delivers visibility, cost control, security and cradle-to-grave device lifecycle support.

  • A single source of truth for all mobility information, processes and behaviour.
  • Unifies procurement, billing and asset management to embed efficiency and accountability.
  • Fulfils the requirements of IT, Finance, Procurement, and HR roles, uniting the business objectives around mobility and telecom expense management.

Modules include:

Procurement Portalicon

Consolidated purchasing and approval process in one simple online platform with customised catalogue.

  • Capture
    Capture approved assets and services in an organisation-defined catalogue for effortless, accurate procurement.
  • Order confidently
    Using your approved catalogue, MobileCorp fulfills orders with fast turnaround to SLA
  • Link assets, employees and cost centres
    Allocate assets and costs to each employee and aligned cost centre at the procurement stage.
  • Predefined order bundles
    Further streamline procurement by setting pre-defined bundles for different role types.
  • Track requests and fulfilments
    Track status of all orders and requests in one simple location.

Support Deskicon

A single point of contact for all mobility services for end users and administrators.

  • Manage and monitor
    Manage all services and assets through the platform, keeping a running history and real-time status of requests for each asset.
  • Single point of contact for expert support
    Clean auditable tickets of work for fulfilment. Experienced Australian-based support team.
  • Keep consolidated records
    Minimise hours of searching – all activity is automatically attached to the asset’s history for simple, fast tracking.

Telecom Expense Managementicon

Gain visibility and control of costs and assets

  • Asset Management
    Stop trying to manage assets in siloed spreadsheets. Build, track and manage all of your assets throughout their lifecycle in a central location.
  • Cost Transparency
    View and allocate assets and spend easily, giving leaders and cost centre managers clarity and cultivating accountability.
  • Cost Control
    Turn thousands of lines of billing data into visible, actionable data. Identify redundant services in seconds. See how you can redeploy assets already in the organisation.
  • Pinpoint Issues Quickly
    Get across things that need your immediate action quickly, and easily.
  • Audit carrier billing
    Ensure correct rates are being charged. Highlight unauthorised and excess charges.
  • Monitor data usage
    Monitor end user usage and shared data allowances.

UEM Integration | Securityicon

Link your UEM environment to your managed mobility platform

  • Link UEM profiles with service information
    Capture UEM profile at procurement, ensuring every device is protected with appropriate data, application and user profile settings.
  • Oversee profiles
    See profiles, devices, compliance and get general UEM reporting through the MMS platform.


Ensure compliance with corporate mobility policy for risk mitigation

  • Best Practice Dashboard
    Highlight activity across all stages of mobility management with dashboards that are configurable for your organisation.
  • Strategic Account Manager
    Like having an inhouse specialist. Leverage the knowledge of your MobileCorp account manager for strategic consultation and expert advice, carrier negotiations, issue escalation, governance and compliance reporting.
  • Business Intelligence Analytics
    Real-time analytics from mobile fleet management. Utilise customised reporting to drive optimisation and cost savings.

MobileCorp Managed Mobility for Telstra Customers

MobileCorp is a Telstra Platinum Partner. This means that we have a proven track record delivering Managed Mobility solutions to Telstra enterprise, government and business customers.

Your MobileCorp account manager and your Telstra account team are closely aligned and we leverage our knowledge gained over 30 years’ as a Telstra partner to ensure value from your Telstra relationship.

MobileCorp Managed Mobility Service can be purchased using Telstra Loyalty funds and charged on your monthly Telstra bill.

Learn more

Telstra Mobility Partner of the Year - Winner - sky60 - social

Our Customers

Our Most Valuable Asset. Why We Do What We Do.

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Speak to our MobileCorp Representative

To get started with a technology solution, call us on 1800 243 252

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