What is MobileCorp's Managed Mobility Service?
It's in our name.
For more than 30 years we have been mobile-first, providing Australian organisations with strategic and operational mobile fleet management.
MobileCorp offers a Managed Mobility Service to suit every size of mobile fleet and budget. We become your single point of contact for all your mobility management needs so you benefit from reduced fulfillment timeframes, cost savings, and personalised service.
Key outcomes of MobileCorp's Managed Mobility Service
Our Managed Mobility Service (MMS) realises cost optimisation and service delivery outcomes throughout the telecom life cycle. We will:
- be a single point of contact for all mobility support and service
- manage and resolve all day-to-day operational tasks
- manage the full mobile device lifecycle from procurement to end-of-life
- manage carrier provisioning and support
- allow you to free your IT resources and concentrate on your core business
Managed Mobility Service Bundles
For all your Telstra support services & device lifecycle management
- Service Desk, Monday-Friday 8.30am-5pm
- Mobile Device Lifecycle management
- Telstra plan services
- Telstra SIM management
- International roaming
- Warranty device repairs
- Telstra account consolidation
For teams that need priority support, premium service & benchmark reporting
Everything in Starter plus:
- Extended hours Service Desk
- Ordering Portal customised with your corporate branding
- Priority Telstra Support with SLAs
- Aligned MobileCorp account manager and support team
- Device Enrolment - Apple Business Manager, Samsung Knox, Telstra DEP
- Priority shipping included at no charge
- Mobile Fleet 'Snapshot' Usage Report
- Quarterly Mobile Fleet Optimisation Report
- Annual Mobile Fleet Audit
For teams that need a custom portal, fleet management reporting & VIP support
Everything in Professional plus:
- Mobile Fleet trend and usage reporting
- Portal - custom device and service catalogue
- Portal - automated hierarchical management approval
- Portal - choice of nominated Administrator(s) or End User access
- MDM Device Enrolment
- VIP Support - personalised executive service for nominated VIPs
- Mobile Fleet Management Trend & Usage reporting
For teams that need superior security, granular control, & integrated support
Everything in Business plus:
- Cloud Managed Mobility + Telecom Expense Management platform
- Asset Inventory management, ownership & associated costs
- Online on-demand Telecom Expense Management Reporting
- TEMS Cost Centre Allocation
- Multi-Carrier Bill auditing
- Automated General Ledger Journal imports
- UEM | ServiceNow | Ticketing System | MSP integration
Managed Mobility Service
|Quantity of services||1+||20+||50+||200+|
|Support / Service Desk||STARTER||PROFESSIONAL||BUSINESS||ENTERPRISE|
|Business Hours 8.30am–5pm Mon–Fri|
|Extended 8:00am – 6:00pm Monday – Friday|
|Best Effort SLA|
|Priority Support SLA|
|VIP Support Program|
|Aligned MobileCorp Service Team|
|MobileCorp Account Manager|
|24/7 online ordering portal|
|Custom Portal branding - your logo and colours|
|Customised Device & Service Catalogue|
|Automated Procurement Approval System|
|Priority Shipping included|
|Plans - connections/disconnections, change of plan, change of ownership|
|Voice - call barring, diversions|
|Transferring in/out of account (Porting)|
|Telstra Account Consolidation|
|Telstra Billing enquiries|
|End of Life Buyback Program|
|Device Enrolment Program - Telstra, Apple, Samsung|
|Telstra SIM - physical & eSIM replacement, activations|
|UEM/MDM Device Enrolment|
|Provisioning - adding protective case, screen protector||Fee||Fee||Fee||Fee|
|Telecom Expense Management||STARTER||BUSINESS||PROFESSIONAL||ENTERPRISE|
|User Access - grant access & privilege rights to selected users|
|Data Usage management - end user alerts|
|TEMS online management & reporting portal|
|Asset Management - align hardware & services to end users for total cost of ownership|
|Cost Centre Allocation|
|Financial Journal - files ready to upload|
|Mobile Fleet 'Snapshot' Reporting - monthly|
|Mobile Fleet Trend Reporting - monthly|
|Mobile Fleet Optimisation & TEMS Enterprise reporting - online & on-demand|
|TEMS Cost Centre Report|
|Telstra Billing Report|
|Multi-Carrier Billing Analytics|
|Mobile Fleet Review - quarterly|
|Mobile Fleet Audit - annual|
|UEM/MDM & Integration||STARTER||PROFESSIONAL||BUSINESS||ENTERPRISE|
|Technical Service Desk Mon-Fri 8.30am-5.30pm|
|Integration with your UEM/MDM platform|
|Zero-Touch Device Deployment|
|Managed MDM - ons/offs, OS updates, application management, profile builds, compliance policy changes|
|Application management - deployment, updates, removal|
|Remote Device Wipe/Reset|
|Integration with ServiceNow or your internal ticketing system|
Managed Mobility - Starter
Never have to call Telstra again!
With the Managed Mobility Starter service, MobileCorp will be your single point of contact for all mobility support and Telstra carriage management.
Our Support & Service desk is based in Sydney and our support consultants are experts in their field. They have direct access to Telstra back end systems to action your connections, plans, SIMs, roaming and add-on services fast.
With our Device Lifecycle service, your devices will be procured, staged, enrolled and deployed swiftly. We also include secure and sustainable buy back for end of life devices.
The Starter service is aligned with Telstra Adaptive Mobility Care.
Managed Mobility - Professional
Protect your productivity with custom ordering portal, priority support and benchmark reporting.
The Managed Mobility Professional bundle has a focus on priority fulfilment of your requests. It has extended hours support and a custom-branded portal allowing orders/requests to be lodged and the status checked 24/7.
Our ticketing system will prioritise your orders and direct them to your aligned MobileCorp support team who will know your business preferences and policies allowing them to fulfill your orders accurately and quickly.
You will also receive a monthly 'snapshot' report with a summary of your fleet usage and expenditure, a quarterly optimisation review, and an annual audit of your fleet to optimise cost savings.
You will also have a dedicated MobileCorp account manager to support your contract negotiations, to align with your Telstra account team if you have one, and to escalate any issues within Telstra.
Managed Mobility - Business
The Managed Mobility Business bundle includes all the Services in Starter and Professional, but adds a custom device and service catalogue for your ordering portal, fleet management reporting and a VIP Service.
Having a custom service catalogue enables you to open up ordering to all end users - if you wish - as they will only be presented with the devices and services they are entitled to order. Hierarchical management approval can also be sought by automated processes as part of the portal ordering system.
A monthly Fleet Management and Telecom Expense Management reporting package is included with fleet optimisation recommendations. This is presented to your team by your MobileCorp account manager.
A VIP Service is available to a list of nominated senior executives and ensures any issues receive immediate response. Replacement devices are also held in stock to allow swift swap out for a new device if necessary.
Managed Mobility - Enterprise
Our Enterprise service is based around MobileCorp's cloud-based mobility management platform.
The SaaS platform is integrated with MobileCorp's support and service desk providing swift response and fulfilment by MobileCorp's expert team.
This solution delivers visibility, cost control, security and cradle-to-grave device lifecycle support.
- A single source of truth for all mobility information, processes and behaviour.
- Unifies procurement, billing and asset management to embed efficiency and accountability.
- Fulfils the requirements of IT, Finance, Procurement, and HR roles, uniting the business objectives around mobility and telecom expense management.
Consolidated purchasing and approval process in one simple online platform with customised catalogue.
Capture approved assets and services in an organisation-defined catalogue for effortless, accurate procurement.
- Order confidently
Using your approved catalogue, MobileCorp fulfills orders with fast turnaround to SLA
- Link assets, employees and cost centres
Allocate assets and costs to each employee and aligned cost centre at the procurement stage.
- Predefined order bundles
Further streamline procurement by setting pre-defined bundles for different role types.
- Track requests and fulfilments
Track status of all orders and requests in one simple location.
A single point of contact for all mobility services for end users and administrators.
- Manage and monitor
Manage all services and assets through the platform, keeping a running history and real-time status of requests for each asset.
- Single point of contact for expert support
Clean auditable tickets of work for fulfilment. Experienced Australian-based support team.
- Keep consolidated records
Minimise hours of searching – all activity is automatically attached to the asset’s history for simple, fast tracking.
Telecom Expense Management
Gain visibility and control of costs and assets
- Asset Management
Stop trying to manage assets in siloed spreadsheets. Build, track and manage all of your assets throughout their lifecycle in a central location.
- Cost Transparency
View and allocate assets and spend easily, giving leaders and cost centre managers clarity and cultivating accountability.
- Cost Control
Turn thousands of lines of billing data into visible, actionable data. Identify redundant services in seconds. See how you can redeploy assets already in the organisation.
- Pinpoint Issues Quickly
Get across things that need your immediate action quickly, and easily.
- Audit carrier billing
Ensure correct rates are being charged. Highlight unauthorised and excess charges.
- Monitor data usage
Monitor end user usage and shared data allowances.
UEM Integration | Security
Link your UEM environment to your managed mobility platform
- Link UEM profiles with service information
Capture UEM profile at procurement, ensuring every device is protected with appropriate data, application and user profile settings.
- Oversee profiles
See profiles, devices, compliance and get general UEM reporting through the MMS platform.
Ensure compliance with corporate mobility policy for risk mitigation
- Best Practice Dashboard
Highlight activity across all stages of mobility management with dashboards that are configurable for your organisation.
- Strategic Account Manager
Like having an inhouse specialist. Leverage the knowledge of your MobileCorp account manager for strategic consultation and expert advice, carrier negotiations, issue escalation, governance and compliance reporting.
- Business Intelligence Analytics
Real-time analytics from mobile fleet management. Utilise customised reporting to drive optimisation and cost savings.
MobileCorp Managed Mobility for Telstra Customers
MobileCorp is a Telstra Platinum Partner. This means that we have a proven track record delivering Managed Mobility solutions to Telstra enterprise, government and business customers.
Your MobileCorp account manager and your Telstra account team are closely aligned and we leverage our knowledge gained over 30 years’ as a Telstra partner to ensure value from your Telstra relationship.
MobileCorp Managed Mobility Service can be purchased using Telstra Loyalty funds and charged on your monthly Telstra bill.
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