MobileCorp Mobility Support

Our Mobility Support service 

• protects the productivity of your workforce by swiftly executing orders for business-critical devices and services
• relieves your IT team of mobility operational workload including all Telstra carriage and Telstra services requests, all device procurement, deployment and repairs, and all billing enquiries and credit resolution

The MobileCorp procurement and service portal is customised with each customer’s corporate catalogue and branding.

• Portal available to approved representatives or all end users
• Ordering approval policy applied
• Custom user profiles and approved device list
• Documented record of procurement activity
• 24/7 ordering and ability to check the status of orders
  

Based at our Sydney head office in Mascot, our Managed Service consultants are all experienced and capable support agents with many years of Telstra knowledge.

We assign a service delivery team specific to each customers so that you will talk to the same one or two people all the time.

They will learn the policies, procedures and Telstra corporate plans for your business and leverage their knowledge and experience to get your requests resolved efficiently.

All requests to our support team are recorded in our ticketing system which provides transparency and accountability at every stage.

We work to agreed SLAs for response and issue resolution.

All carrier network services are managed by MobileCorp Support. No need to pick up the phone to Telstra ever again!

Our team has direct access to the Telstra network systems to action your requests quickly.

• All adds, moves and changes to contracted and casual Telstra plans
• International roaming, data management
• Billing enquiries and issue resolution, credit claims
• Device procurement and enrolment
• Fault management
• Fleet refresh, renewals and transitions

Don’t miss out or have to wait weeks for a device due to supply chain constraints.

• Be shielded from supply constraints by our  onsite warehousing which allows stockpiling of devices. 
• Enhanced Replacement Service
  Purchase a number of your devices in advance and we will have them ready and configured for instant deployment and the swiftest turnaround. 
• Loan device service Hold suitable EOL stock to be used as loan devices while repairs are in progress. 
• Have your order in 24 hours
  We guarantee that devices ordered from us will be delivered to you within 24 hours if it is humanly possible. Yes, there are times there will be delays but these are the exception to the norm.

For your most important executives and critical frontline workers.

• Flagged Priority Request Fulfillment
  Go to the top of the queue. Have your requests flagged as priority and completed by next available customer service representative.
• Guaranteed Service SLAs
  Our commitment to meeting your professional expectations.
• Express Delivery - 4 hour or same day delivery
• Dedicated Support Team
  An aligned team of mobility service professionals who know your organisations’s policies, and plans inside out for swift and accurate fulfillment.
• Expert Account Management
  Like having an inhouse expert, your MobileCorp account manager will expedite the escalation of any issue.

Our team are experts in managing bulk contract changes and plan movements, applying all the back-of-house codes to ensure that your workforce enjoys a smooth transition without disruption to their service.

We also have a proven track record with mass porting projects, onboarding new Telstra contracts efficiently and accurately.

We take seriously the security of your Telstra and business data.

We've achieved Telstra's Highest Level Partner Cyber Security score independently audited by Cyber CX, and we are also operating at ACSC Essential 8 Maturity Level 3. 

MobileCorp uses encryption technology to protect your data while at rest and in transit. Browser connections are secured by TLS/SSL.

MobileCorp is a Telstra Platinum Partner. This means that we have a proven track record delivering Managed Mobility solutions to Telstra enterprise, government and business customers.

Your MobileCorp account manager and your Telstra account team are closely aligned and we leverage our knowledge gained over 30 years’ as a Telstra partner to ensure value from your Telstra relationship.

MobileCorp Managed Mobility Service can be purchased using Telstra Loyalty funds and charged on your monthly Telstra bill.

Learn more