Zero-touch deployment of rugged device with custom apps for Coates Hire

Challenge

Solution

Outcome

• Project completed in 12 weeks The build of custom coding to simultaneously stage multiple devices allowed the project to be completed from procurement to end user deployment within 12 weeks exceeding Coates Hire expectations. 

• Secure kiosk-mode devices Utilising the VMWare AirWatch kiosk mode, MobileCorp could lock down the device to corporate-related tasks which delivered benefits in workplace safety, prolonged device longevity, and reduced usage expenditure.

• End User ‘out of the box’ experience With 950 service technicians of varying ages and mobile literacy, it was important for productivity and adoption that end users were able to switch the device on and work. The Coates Hire Zero Touch deployment was critical to the overall success of the project.

• Asset Inventory An asset register of end user details and device information was collated and provided to Coates Hire to allow ongoing asset inventory management, cost centre allocation, telecom expense management, and device lifecycle management.

• Longevity of device life The Telstra Tough device being fitted with a screen protector and protective case was fit for purpose for service technicians working in the field on construction projects. It was provisioned to be dust-proof, water resistant, and drop-protected.  Experience has shown that relying on employees to attach screen protectors and use a case has lower compliance. Having the device provisioned by MobileCorp ensured that the device was protected from day 1 deployment results in extended longevity of the device life.