A suite of managed mobility and cost optimisation services delivers 10 percent savings and enforces compliance across 40 independent business units.
AUB Group is Australasia’s largest equity-based insurance broker network and an ASX listed company. AUB Group represents over one million client policies, and 93 partner businesses across more than 600 locations in Australia and New Zealand.
Sites: 40
End Users: 700
A fragmented structure of 40 independent business units hampered cost visibility and expenditure auditing, slowed procurement, and meant that operational tasks were difficult to coordinate and varied unpredictably in time to completion.
This caused high levels of internal frustration. Some business units were so frustrated they wanted to break away from the corporate parent carrier account and do their own thing.
There were many benefits to the parent company retaining control of the corporate mobility account, and not breaking it up into smaller individually-managed telco accounts. These included:
MobileCorp’s TEMS Pro solution along with its Managed Mobility Services suite provided the single point of visibility, business intelligence, telecom expense management and operational support required.
TEMS Pro is a single source of truth for endpoint management. The self-service web-based portal manages procurement, asset inventory management, and telecom expense management.
A dynamic database of all endpoints is aligned by ownership, cost centre, and carrier service is the basis for fleet benchmarking. The database is updated in real time as changes are made to asset data points – such as changes to a carrier plan or ownership details.
TEMS Pro provides business intelligence insights to optimise devices, plans and services, and deliver savings. Monthly expenditure is benchmarked with carrier billing assigned to each user and audited. Online TEMS reports swiftly identify redundant services, billing anomalies, and usage trends.
Managed Mobility Services is a modular suite of services which for AUB Group included device lifecycle management, Telstra carrier management, and break-fix priority repairs. This is backed up by a priority service helpdesk with an aligned service team, and a dedicated account manager. Other modules include Mobile Device Management, Device as a Service and Mobile Security management.