--- title: IT Service Desk | MobileCorp description: MobileCorp's IT service desk is based on the ITIL framework with three core responsibilities of Incident Management, Request Fulfillment, and Change Notifications. --- [ Speak to a MobileCorp Representative ](https://www.mobilecorp.com.au/contact-us) Speak to a MobileCorp Representative [ Contact Us ](https://www.mobilecorp.com.au/contact-us) [![MobileCorp](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Header/Mobile%20corp%20Logo.svg) ![MobileCorp](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_August2022/Images/Header/white_logo.png?width=104&height=48&name=white_logo.png) ](https://www.mobilecorp.com.au) Solutions - Solutions [Mobility ](https://www.mobilecorp.com.au/solutions/mobility) [Essential 8 Security ](https://www.mobilecorp.com.au/solutions/essential-8-cyber-security) [Data Networks ](https://www.mobilecorp.com.au/solutions/data-networks) [Managed ICT & IT Services ](https://www.mobilecorp.com.au/solutions/managed-ict-solutions) [Unified Communications ](https://www.mobilecorp.com.au/solutions/unified-communications) [Cloud Services ](https://www.mobilecorp.com.au/solutions/cloud) [In-Building Mobile Coverage ](https://www.mobilecorp.com.au/data-networks/in-building-coverage) - Solutions [Mobility ](https://www.mobilecorp.com.au/solutions/mobility) - [MobileCorp Managed Mobility Service](https://www.mobilecorp.com.au/mobility/mobilecorp-managed-mobility-services) - [MobileCorp Managed Mobility Service](https://www.mobilecorp.com.au/mobility/mobilecorp-managed-mobility-service-inclusions) - [MobileCorp Mobility Support](https://www.mobilecorp.com.au/mobilecorp-mobility-support) - [Telstra Carriage Management](https://www.mobilecorp.com.au/telstra-support-carriage-management) - [Onsite Service Delivery](https://www.mobilecorp.com.au/mobilecorp-managed-mobility-service/onsite-service-delivery) - [Mobile Lifecycle Management](https://www.mobilecorp.com.au/mobility/mobile-lifecycle-management) - [Device Lifecycle Management](https://www.mobilecorp.com.au/mobile-lifecycle-management/device-lifecycle) - [Device Deployment](https://www.mobilecorp.com.au/mobile-lifecycle-management/device-deployment) - [End of Life Device Management](https://www.mobilecorp.com.au/mobile-lifecycle-management/end-of-life-management) - [Mobile Expense Management](https://www.mobilecorp.com.au/mobility/mobile-expense-management) - [Telecom Expense Management](https://www.mobilecorp.com.au/mobile-expense-management/telecom-expense-management) - [Mobile Fleet Audit](https://www.mobilecorp.com.au/mobile-expense-management/mobile-fleet-audit) - [Carrier Bill Audit](https://www.mobilecorp.com.au/mobile-expense-management/carrier-bill-audit) - [Mobile Optimisation Programs](https://www.mobilecorp.com.au/mobile-expense-management/mobile-fleet-optimisation) - [Cost Visibility](https://www.mobilecorp.com.au/mobile-expense-management/cost-visibility) - [Mobile Fleet Benchmarking](https://www.mobilecorp.com.au/mobile-expense-management/mobile-fleet-benchmarking) - [Mobile Device Management](https://www.mobilecorp.com.au/mobility/mobile-device-management) - [Android Enterprise Zero-touch](https://www.mobilecorp.com.au/mobile-device-management/android-enterprise-zero-touch) - [Device Enrolment Programs](https://www.mobilecorp.com.au/mobile-device-management/device-enrolment-programs) - [MDM | UEM Managed Service](https://www.mobilecorp.com.au/mobile-device-management/mdm-uem-managed-service) - [Unified Endpoint Management](https://www.mobilecorp.com.au/mobile-device-management/unified-endpoint-management) - [Mobile Security](https://www.mobilecorp.com.au/mobility/mobile-security) - [Mobile Threat Landscape 2024](https://www.mobilecorp.com.au/mobile-security/mobile-threat-landscape-2024) - [Mobile Threat Defence 2024](https://www.mobilecorp.com.au/mobile-security/mobile-threat-defence) - [Telstra Enterprise Mobile Protect](https://www.mobilecorp.com.au/mobile-security/telstra-enterprise-mobile-protect) - [Jamf Endpoint Security](https://www.mobilecorp.com.au/mobile-security/jamf-mobile-endpoint-security) - [IoT Management](https://www.mobilecorp.com.au/iot-management) - [Connected Everything : IOT in 2023](https://www.mobilecorp.com.au/iot-management/connected-everything) - [IoT Managed Service](https://www.mobilecorp.com.au/iot-management/iot-managed-service) - [Machine to Machine (M2M)](https://www.mobilecorp.com.au/iot-management/machine-to-machine-m2m) - [Location Data Analytics](https://www.mobilecorp.com.au/iot-management/location-data-analytics) - [Connected Vehicles](https://www.mobilecorp.com.au/iot-management/connected-vehicles) - [Smart Cameras](https://www.mobilecorp.com.au/iot-management/smart-cameras) [Essential 8 Security ](https://www.mobilecorp.com.au/solutions/essential-8-cyber-security) - [Essential 8 Audit as a Service](https://www.mobilecorp.com.au/essential-8-audit-as-a-service) - [Essential 8 Remediation as a Service](https://www.mobilecorp.com.au/essential-8-remediation-as-a-service) [Data Networks ](https://www.mobilecorp.com.au/solutions/data-networks) - [Wireless WAN](https://www.mobilecorp.com.au/data-networks/wireless-wan) - [LTE Wireless WAN](https://www.mobilecorp.com.au/wireless-wan/lte-wireless-wan) - [5G Wireless WAN](https://www.mobilecorp.com.au/wireless-wan/5g-wireless-wan) - [Enterprise Wireless WAN](https://www.mobilecorp.com.au/5g-for-business/enterprise-wireless) - [Enhanced Enterprise Wireless WAN](https://www.mobilecorp.com.au/5g-for-business/telstra-5g-enhanced-enterprise-wireless) - [Business Internet](https://www.mobilecorp.com.au/data-networks/business-internet) - [Telstra Internet Direct (TID)](https://www.mobilecorp.com.au/business-internet/tid) - [Telstra Internet Direct LITE](https://www.mobilecorp.com.au/business-internet/tid-lite) - [ Telstra Business Broadband (TBB)](https://www.mobilecorp.com.au/business-internet/telstra-business-broadband) - Telstra NBN for Business - Telstra NBN Enterprise Ethernet - [Private Networks & MPLS](https://www.mobilecorp.com.au/data-networks/private-network-mpls) - [Teltra MPLS Network](https://www.mobilecorp.com.au/private-networks/telstra-mpls-network) - [MPLS With Managed Router](https://www.mobilecorp.com.au/private-networks/mpls-with-managed-router) - Telstra National Ethernet - [Network Security](https://www.mobilecorp.com.au/data-networks/network-security) - [Next Gen Firewalls ](https://www.mobilecorp.com.au/network-security/next-gen-firewalls) - [Penetration Testing](https://www.mobilecorp.com.au/network-security/penetration-testing) - [Disaster Recovery](https://www.mobilecorp.com.au/network-security/disaster-recovery) - [Network Security Audit](https://www.mobilecorp.com.au/network-security/network-security-audit) - [Network Professional Services](https://www.mobilecorp.com.au/data-networks/network-professional-services) - [Network Consultancy](https://www.mobilecorp.com.au/professional-services/network-consultancy) - [Network Assessment](https://www.mobilecorp.com.au/professional-services/network-assessment) - [Network Redundancy Design](https://www.mobilecorp.com.au/private-networks/network-redundancy-design) [Managed ICT & IT Services ](https://www.mobilecorp.com.au/solutions/managed-ict-solutions) - [Mobility Services](https://www.mobilecorp.com.au/managed-ict/mobility-services) - MobileCorp Managed Mobility - MobileCorp Mobility Support - Telstra Carriage Management - [Onsite Mobility Support](https://www.mobilecorp.com.au/mobilecorp-managed-mobility-service/onsite-service-delivery) - [End User Management](https://www.mobilecorp.com.au/managed-ict/end-user-services) - [Managed Desktops](https://www.mobilecorp.com.au/end-user-management/managed-desktops) - [User Device Management](https://www.mobilecorp.com.au/end-user-management/user-device-management) - [User Identity & Access Management](https://www.mobilecorp.com.au/end-user-management/user-identity-access-managementd-user-ma) - [ICT Professional Services](https://www.mobilecorp.com.au/managed-ict/ict-professional-services) - [IT Service Desk](https://www.mobilecorp.com.au/professional-services/it-service-desk) - [IT Project Management](https://www.mobilecorp.com.au/professional-services/it-project-management) - [Digital Optimisation Audit](https://www.mobilecorp.com.au/professional-services/digital-optimisation-audit) - [Solution Architecture Service](https://www.mobilecorp.com.au/professional-services/solution-architecture) - [Network & Infrastructure Services](https://www.mobilecorp.com.au/managed-ict/network-infrastructure-services) - [Managed Site Relocation](https://www.mobilecorp.com.au/infrastructure-management/site-relocation) - [Network Site Assessment](https://www.mobilecorp.com.au/infrastructure-management/site-assessment) - [Managed Networks](https://www.mobilecorp.com.au/infrastructure-management/managed-networks) - [Managed Routers](https://www.mobilecorp.com.au/infrastructure-management/managed-routers) - [Managed Servers](https://www.mobilecorp.com.au/infrastructure-management/managed-servers) - [Managed Virtualisation](https://www.mobilecorp.com.au/infrastructure-management/managed-virtualisation) - [Managed Backup and Recovery](https://www.mobilecorp.com.au/infrastructure-management/managed-backup-and-recovery) - [Proactive Network Monitoring](https://www.mobilecorp.com.au/infrastructure-management/proactive-network-monitoring) - [Security Services](https://www.mobilecorp.com.au/managed-ict/security-services) - [MobileCorp Essential 8 Management](https://www.mobilecorp.com.au/solutions/essential-8-cyber-security) - [MobileCorp Security Management](https://www.mobilecorp.com.au/security-management/managed-security) - [Managed Anti-Virus](https://www.mobilecorp.com.au/security-management/managed-antivirus) - [Network Security Audit](https://www.mobilecorp.com.au/network-security/network-security-audit) - [Disaster Recovery as a Service](https://www.mobilecorp.com.au/network-security/disaster-recovery) - [Unified Communications Services](https://www.mobilecorp.com.au/managed-ict/unified-communications-services) - [Unified Communications Managed Service](https://www.mobilecorp.com.au/unified-communications/unified-communications-managed-service) - [Managed Microsoft 365](https://www.mobilecorp.com.au/solutions/unified-communications/managed-microsoft-365) - [Digital Workspace Services](https://www.mobilecorp.com.au/end-user-management/digital-workspace-services) [Unified Communications ](https://www.mobilecorp.com.au/solutions/unified-communications) - [Unified Communication as a Service](https://www.mobilecorp.com.au/unified-communications/unified-communications-as-a-service) - [ACCESS4 UCaas](https://www.mobilecorp.com.au/unified-communications/access4-ucaas) - [Telstra TIPT](https://www.mobilecorp.com.au/voice/tipt) - [Collaboration Calling Solutions](https://www.mobilecorp.com.au/unified-communications/collaboration-calling-solutions) - [ACCESS4 Cloud Calling](https://www.mobilecorp.com.au/unified-communications/access4-cloud-calling) - [Telstra Liberate ](https://www.mobilecorp.com.au/voice/telstra-liberate) - [Telstra SIP Connect](https://www.mobilecorp.com.au/voice/internet-sip) - [ISDN to SIP Migration](https://www.mobilecorp.com.au/voice/isdn-migration) - Telstra Adaptive Cloud Calling - [Microsoft 365](https://www.mobilecorp.com.au/unified-communications/managed-office365) - [Microsoft 365 Migration](https://www.mobilecorp.com.au/office-365/office-365-migration) - [Microsoft 365 Managed Service](https://www.mobilecorp.com.au/solutions/unified-communications/managed-microsoft-365) - [Access4 Calling for Microsoft Teams](https://www.mobilecorp.com.au/office-365/access4-calling-for-microsoft-teams) - [Telstra Calling for Microsoft Teams](https://www.mobilecorp.com.au/office-365/telstra-calling-for-microsoft-teams) - Telstra Mobile Worksuite - [Contact Centre as a Service](https://www.mobilecorp.com.au/unified-communications/hosted-contact-centre) - [UJET Cloud Contact Centre](https://www.mobilecorp.com.au/ujet-cloud-contact-centre) - Genesys Cloud Contact Centre [Cloud Services ](https://www.mobilecorp.com.au/solutions/cloud) - [SD WAN](https://www.mobilecorp.com.au/cloud/sd-wan) - [Public SD-WAN](https://www.mobilecorp.com.au/sd-wan/public-sd-wan) - [Private SD-WAN](https://www.mobilecorp.com.au/sd-wan/private-sd-wan) - [Hybrid SD-WAN](https://www.mobilecorp.com.au/sd-wan/hybrid-sd-wan) - [SD-WAN Redundancy](https://www.mobilecorp.com.au/sd-wan/sd-wan-redundancy) - [Cloud Professional Services](https://www.mobilecorp.com.au/cloud/cloud-professional-services) - [Cloud Architecture](https://www.mobilecorp.com.au/cloud-professional-services/cloud-architecture) - [Cloud Migration](https://www.mobilecorp.com.au/cloud-professional-services/cloud-migration) - [Cloud Optimisation](https://www.mobilecorp.com.au/cloud-professional-services/cloud-optimisation) - [Cloud Infrastructure Audit](https://www.mobilecorp.com.au/cloud-professional-services/cloud-infrastructure-audit) [In-Building Mobile Coverage ](https://www.mobilecorp.com.au/data-networks/in-building-coverage) - [In-Building Mobile Coverage](https://www.mobilecorp.com.au/data-networks/in-building-coverage) - [Distributed Antenna System (DAS) Solutions](https://www.mobilecorp.com.au/distributed-antenna-system) - [Cel-Fi Mobile Signal Boosters](https://www.mobilecorp.com.au/cel-fi-booster) [ 5G For Business ](https://www.mobilecorp.com.au/5g-for-business) - 5G For Business [5G For Business ](https://www.mobilecorp.com.au/5g-for-business) [Ericsson-Cradlepoint Wireless WAN ](https://www.mobilecorp.com.au/5g-for-business/cradlepoint-5g-wireless-wan) [5G Site Assessment ](https://www.mobilecorp.com.au/5g-for-business/5g-site-assessment) [Enterprise Wireless ](https://www.mobilecorp.com.au/5g-for-business/enterprise-wireless) [5G Action Plan for Business ](https://www.mobilecorp.com.au/5g-for-business/5g-action-plan-for-business) [Telstra Enhanced Enterprise Wireless ](https://www.mobilecorp.com.au/5g-for-business/telstra-5g-enhanced-enterprise-wireless) [5G and 4G Mobile Signal Boosters ](https://www.mobilecorp.com.au/5g-4g-mobile-signal-booster) - 5G For Business [ Nine 5G use cases that Australian organisations can adopt right now Research has revealed that the biggest barrier to 5G adoption by Australian... Read more ](https://www.mobilecorp.com.au/learning-hub/nine-5g-use-cases-that-australian-organisations-can-adopt-right-now) Telstra - Telstra [Telstra Partner ](https://www.mobilecorp.com.au/telstra-partner) [Telstra Partner Leverage your Telstra relationship ](https://www.mobilecorp.com.au/telstra-partner) [Telstra Global Partner ](https://www.mobilecorp.com.au/technologies/telstra-global-partner) [Telstra Global Partner POPs in over 200 countries ](https://www.mobilecorp.com.au/technologies/telstra-global-partner) [Telstra 5G ](https://www.mobilecorp.com.au/5g-for-business/telstra-5g) [Telstra 5G Telstra 5G ](https://www.mobilecorp.com.au/5g-for-business/telstra-5g) - Telstra [Telstra Partner Leverage your Telstra relationship ](https://www.mobilecorp.com.au/telstra-partner) [Telstra Global Partner POPs in over 200 countries ](https://www.mobilecorp.com.au/technologies/telstra-global-partner) [Telstra 5G Telstra 5G ](https://www.mobilecorp.com.au/5g-for-business/telstra-5g) Industries - Industries [Retail ](https://www.mobilecorp.com.au/industry-5g-for-retail) [Retail Let's talk shop ](https://www.mobilecorp.com.au/industry-5g-for-retail) [Construction ](https://www.mobilecorp.com.au/industry-5g-for-construction) [Construction Build out your 5G advantage ](https://www.mobilecorp.com.au/industry-5g-for-construction) [Education ](https://www.mobilecorp.com.au/industry-5g-for-education) [Education Boost your learning potential ](https://www.mobilecorp.com.au/industry-5g-for-education) [Government ](https://www.mobilecorp.com.au/industry-government) [Government Smart Places and Connected Communities ](https://www.mobilecorp.com.au/industry-government) - Industries [Retail Let's talk shop ](https://www.mobilecorp.com.au/industry-5g-for-retail) [Construction Build out your 5G advantage ](https://www.mobilecorp.com.au/industry-5g-for-construction) [Education Boost your learning potential ](https://www.mobilecorp.com.au/industry-5g-for-education) [Government Smart Places and Connected Communities ](https://www.mobilecorp.com.au/industry-government) [ Case Studies ](https://www.mobilecorp.com.au/hero-stories) [ Testimonials ](https://www.mobilecorp.com.au/testimonials) [ Learning Hub ](https://www.mobilecorp.com.au/learning-hub) [ About Us ](https://www.mobilecorp.com.au/about-us) - About Us [Mission ](https://www.mobilecorp.com.au/about-us#our-mission) [Mission Why we do what we do ](https://www.mobilecorp.com.au/about-us#our-mission) [Values ](https://www.mobilecorp.com.au/about-us#about-our-values) [Values How we choose to live ](https://www.mobilecorp.com.au/about-us#about-our-values) [Sustainability ](https://www.mobilecorp.com.au/about-us#our-sustainability-pledge) [Sustainability Our pledge to protect the planet ](https://www.mobilecorp.com.au/about-us#our-sustainability-pledge) [Our People ](https://www.mobilecorp.com.au/about-us#about-our-people) [Our People Our best asset ](https://www.mobilecorp.com.au/about-us#about-our-people) [Our Awards ](https://www.mobilecorp.com.au/mobilecorp-awards) [Our Awards Recognition you can trust ](https://www.mobilecorp.com.au/mobilecorp-awards) [Our Customers ](https://www.mobilecorp.com.au/about-us#about-our-clients) [Our Customers People who trust in us ](https://www.mobilecorp.com.au/about-us#about-our-clients) [Our Partners ](https://www.mobilecorp.com.au/about-us#our-tech-partners) [Our Partners People we trust to deliver for you ](https://www.mobilecorp.com.au/about-us#our-tech-partners) [Our History ](https://www.mobilecorp.com.au/about-us/our-history) [Our History 30+ years of innovation ](https://www.mobilecorp.com.au/about-us/our-history) - About Us [Mission Why we do what we do ](https://www.mobilecorp.com.au/about-us#our-mission) [Values How we choose to live ](https://www.mobilecorp.com.au/about-us#about-our-values) [Sustainability Our pledge to protect the planet ](https://www.mobilecorp.com.au/about-us#our-sustainability-pledge) [Our People Our best asset ](https://www.mobilecorp.com.au/about-us#about-our-people) [Our Awards Recognition you can trust ](https://www.mobilecorp.com.au/mobilecorp-awards) [Our Customers People who trust in us ](https://www.mobilecorp.com.au/about-us#about-our-clients) [Our Partners People we trust to deliver for you ](https://www.mobilecorp.com.au/about-us#our-tech-partners) [Our History 30+ years of innovation ](https://www.mobilecorp.com.au/about-us/our-history) [ Contact Us ](https://www.mobilecorp.com.au/contact-us) [1800 243 252](tel:1800%20243%20252) ![MobileCorp](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Header/Mobile%20corp%20Logo.svg) - [Home Page](https://www.mobilecorp.com.au) - [Managed ICT & IT Services](https://www.mobilecorp.com.au/solutions/managed-ict-solutions) - [ICT Professional Services](https://www.mobilecorp.com.au/managed-ict/ict-professional-services) - IT Service Desk # IT Service Desk ## The purpose of the service desk is to be the entry point and single point of contact for all users. ITIL Foundation Request Callback ## Enquire Now [Download Managed IT Brochure ](https://www.mobilecorp.com.au/hubfs/MobileCorp%20Managed%20IT%20Services%20brochure%202023.pdf) ![IT service desk-1-1-1](https://www.mobilecorp.com.au/hs-fs/hubfs/IT%20service%20desk-1-1-1.png?width=750&height=513&name=IT%20service%20desk-1-1-1.png) ![Divider vertical](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Individual%20Service/Divider%20vertical.png) ![Group 1320](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Individual%20Service/Group%201320.svg) ![Mask Group 23](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Individual%20Service/Mask%20Group%2023.svg) ## An IT Service Desk is more than just ‘break fix’   ## What is the MobileCorp IT Service Desk? MobileCorp delivers a managed service desk based on the ITIL framework with three core responsibilities: 1. Incident Management 2. Request Fulfillment 3. Change Notifications In plain English, these three ITIL principles are commonly referred to as: 1. Break-fix 2. Service requests 3. IT communications ### Incident Management![](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Individual%20Service/down-arrow.svg) The service desk owns the Incident Management process and is responsible for resolving incidents according to SLAs with the goal of restoring services as quickly as possible and getting the customer back to work. As outlined by ITIL this includes the following functionality: - **Incident Management Support** MobileCorp will ensure that adequate tools, processes, and skills are maintained throughout the service desk team to ensure the timely and effective handling of incidents. Without adequate support, the efficiency and performance of the ITIL service desk process is significantly diminished. - **Incident Logging and Categorisation** MobileCorp will keep an accurate and up-to-date log of each incident that is reported, including the category/type of incident. Incidents will be organised and prioritised based on the level of disruption that they cause. - **Incident Resolution** MobileCorp will answer and respond to all contacts with the goal of resolving the incident on the first call and restoring service as quickly as possible. - **Incident Escalation Resolution** MobileCorp will escalate issues that cannot be resolved on the first call by escalating the issue and assigning the ticket to an appropriate specialist within the team. - **Handling of Major Incidents ** Some incidents are classified as major incidents, defined as causing a massive business interruption and requiring immediate fix. When this happens, the MobileCorp service desk will rapidly escalate the issue, recruiting 3rd-level support if needed and issuing timely communications and status updates to users. The primary goal of the service desk in a major incident is to establish a workaround and restore service as quickly as possible. - **Incident Management Reporting** It is important to capture details of incidents to establish trends and underlying issues. MobileCorp managed service desk will establish a reporting protocol if one does not already exist and provide regular feedback and insights. ### Request Fulfillment![](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Individual%20Service/down-arrow.svg) A key function of the service desk is to respond to requests swiftly by categorising and prioritising them and delivering to agreed SLAs. This includes remote troubleshooting of end user environments and protects productivity.** ** - **Request Fulfilment Support** MobileCorp will provide trained service desk analysts who know the company’s IT infrastructure and can respond to end user requests. Managed service desk will also work with the customer to build an ITIL-base Service Catalogue and explore automated self-service options that proactively reduce the number of service requests and help maintain agreed service levels. - **Request Logging and Categorisation** Service requests, like incidents, will be logged and categorised according to their type and priority. Importantly, service desk analysts will include a check step to verify that the person submitting the service request is authorised to do so. - **Request Model Execution** Request model execution simply means fulfilling customer requests in an appropriate time frame. MobileCorp will manage expectations by agreeing with the business on the service level to be provided and ensuring that requests are fulfilled within the agreed time schedule. - **Request Monitoring and Escalation** MobileCorp managed service desk will work to agreed SLAs. This means consistently monitoring the status of all service requests and escalating service requests to a higher resolution level when necessary. - **Request Closure and Evaluation** The service desk has the same reporting responsibilities for the request fulfilment process as it does for the Incident Management process. If any problems or errors are discovered that require further attention, they should be passed on to problem management for a root cause analysis keeping end users and internal IT management informed of the status of incidents, problems, and change requests is a core responsibility of the MobileCorp managed service desk. ### IT Communications![](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/Individual%20Service/down-arrow.svg) IT is a constantly evolving environment and the MobileCorp IT Service desk will provide regular communications about changes that may impact the business.  - **Communication Strategy** MobileCorp will develop with the business a strategy which delineates lines of communications for incidents of varying severity. It will outline who is responsible for communicating information throughout the business. - **End User Status Notifications ** Keeping end users appraised of the progress of issue resolution, or of a specific request they have logged is essential for business continuity, productivity and end user satisfactory. Automated status updates will be provided at regulated intervals. - **Change Notifications** The Managed Service Desk will be able to deliver change notifications both internally and externally if required by the business. ![Managed IT Services brochure cover-1](https://www.mobilecorp.com.au/hubfs/Imported_Blog_Media/Managed%20IT%20Services%20brochure%20cover-1.png "Managed IT Services brochure cover-1") [![DOWNLOAD BROCHURE](https://no-cache.hubspot.com/cta/default/7103021/27941e96-5b67-41d0-b518-733fe20d56fa.png)](https://cta-redirect.hubspot.com/cta/redirect/7103021/27941e96-5b67-41d0-b518-733fe20d56fa) ## Benefits of MobileCorp's IT Service Desk Our  IT service desk tends to fulfill two key benefits for companies.  1. We complement the capabilities of your internal IT team by providing skills and experience in targeted areas such as mobile device management, managed desktop or cyber security. 2. We provide extra capacity - an extra pair of hands - to cover a specified operational workload. Our IT team is also equipped to provide insights on how your end users are interacting with technology. By measuring transactional activity (i.e. logging tickets), the service desk is able to capture trend data and provide business analytics to improve productivity. ![IT service desk-1-1-1](https://www.mobilecorp.com.au/hubfs/IT%20service%20desk-1-1-1.png "IT service desk-1-1-1") ## Key Features of MobileCorp's IT Service Desk ![Key features of MobileCorp IT Service Desk-1](https://www.mobilecorp.com.au/hubfs/Key%20features%20of%20MobileCorp%20IT%20Service%20Desk-1.png "Key features of MobileCorp IT Service Desk-1") ## MobileCorp IT Service Desk Scope of Work MobileCorp offers a package of IT Services which includes End User and Systems Focused Support. All the modules we have capability in are outlined below. ![MobileCorp End User focused IT Managed Services](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp%20End%20User%20focused%20IT%20Managed%20Services.png?width=1250&height=675&name=MobileCorp%20End%20User%20focused%20IT%20Managed%20Services.png "MobileCorp End User focused IT Managed Services") ![MobileCorp Systems Focused IT Managed Services](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp%20Systems%20Focused%20IT%20Managed%20Services.png?width=1250&name=MobileCorp%20Systems%20Focused%20IT%20Managed%20Services.png "MobileCorp Systems Focused IT Managed Services") ## Our Tech Partners Leaders we are proud to partner with. ![telstra-logo-1](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_August2022/Images/5g%20Individual%20Service/telstra-logo-1.png?width=225&height=72&name=telstra-logo-1.png) ![Cradlepoint Part of Ericsson](https://www.mobilecorp.com.au/hs-fs/hubfs/Cradlepoint%20Part%20of%20Ericsson.png?width=225&height=102&name=Cradlepoint%20Part%20of%20Ericsson.png) ![Microsoft partner logo](https://www.mobilecorp.com.au/hs-fs/hubfs/Microsoft%20partner%20logo.jpg?width=175&height=144&name=Microsoft%20partner%20logo.jpg) ![Microsoft-Intune](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_December2020/Images/Microsoft-Intune.png?width=200&height=65&name=Microsoft-Intune.png) ![vmware-logo-close-crop](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/About%20Us/vmware-logo-close-crop.svg) ![apple-authorised-service provider logo](https://www.mobilecorp.com.au/hs-fs/hubfs/apple-authorised-service%20provider%20logo.png?width=225&height=62&name=apple-authorised-service%20provider%20logo.png) ![apple authorised reseller-1](https://www.mobilecorp.com.au/hs-fs/hubfs/apple%20authorised%20reseller-1.png?width=225&height=69&name=apple%20authorised%20reseller-1.png) ![Android-Enterpise-Device-Reseller](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_August2022/Images/Home%20Page/Android-Enterpise-Device-Reseller.png?width=225&height=128&name=Android-Enterpise-Device-Reseller.png) ![Moorup-Dark-Green new no tagline 300px](https://www.mobilecorp.com.au/hs-fs/hubfs/Moorup-Dark-Green%20new%20no%20tagline%20300px.png?width=225&height=46&name=Moorup-Dark-Green%20new%20no%20tagline%20300px.png) ![SamsungKnox](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_August2022/Images/Home%20Page/SamsungKnox.png?width=142&height=77&name=SamsungKnox.png) ![Billview-logo](https://www.mobilecorp.com.au/hs-fs/hubfs/Billview-logo.jpg?width=225&height=63&name=Billview-logo.jpg) ![Bluewater-logo-tagline-black 300px](https://www.mobilecorp.com.au/hs-fs/hubfs/Bluewater-logo-tagline-black%20300px.png?width=300&height=103&name=Bluewater-logo-tagline-black%20300px.png) ![Access4 logo 800px](https://www.mobilecorp.com.au/hs-fs/hubfs/Access4%20logo%20800px.png?width=250&height=49&name=Access4%20logo%20800px.png) ![ibm mAAS 360](https://www.mobilecorp.com.au/hs-fs/hubfs/ibm%20mAAS%20360.png?width=200&height=200&name=ibm%20mAAS%20360.png) ![jamf-vector-logo](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_December2020/Images/jamf-vector-logo.png?width=200&height=70&name=jamf-vector-logo.png) ![azure](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_August2022/Images/Home%20Page/azure.png?width=225&height=66&name=azure.png) ![amazon web services](https://www.mobilecorp.com.au/hs-fs/hubfs/amazon%20web%20services.png?width=225&height=134&name=amazon%20web%20services.png) ![Google Cloud logo-1](https://www.mobilecorp.com.au/hs-fs/hubfs/Google%20Cloud%20logo-1.png?width=225&height=143&name=Google%20Cloud%20logo-1.png) ![TIPT-Logo-400](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_December2020/Images/TIPT-Logo-400.png?width=225&height=50&name=TIPT-Logo-400.png) ![cisco meraki logo](https://www.mobilecorp.com.au/hs-fs/hubfs/Imported_Blog_Media/cisco%20meraki%20logo.png?width=225&height=225&name=cisco%20meraki%20logo.png) ![Cisco-jasper-Logo](https://www.mobilecorp.com.au/hs-fs/hubfs/Imported_Blog_Media/Cisco-jasper-Logo.png?width=225&height=54&name=Cisco-jasper-Logo.png) ![Fortinet Authorised Partner logo](https://www.mobilecorp.com.au/hs-fs/hubfs/Imported_Blog_Media/Fortinet%20Authorised%20Partner%20logo.png?width=225&height=62&name=Fortinet%20Authorised%20Partner%20logo.png) ![Huntsman-logo](https://www.mobilecorp.com.au/hs-fs/hubfs/Huntsman-logo.png?width=225&height=53&name=Huntsman-logo.png) ## News and Insights from MobileCorp From the TechTalk blog [ Microsoft, VMware, Ivanti - the only UEM leaders in 2022, says Gartner Read more ](https://www.mobilecorp.com.au/blog/microsoft-vmware-ivanti-only-uem-leaders-in-2022-says-gartner) [ MDM, EMM, UEM - what should we be talking about in 2022? Read more ](https://www.mobilecorp.com.au/blog/mdm-emm-uem-what-should-we-be-talking-about-in-2020) [ Five technologies that IT leaders should allocate budget to in FY22 Read more ](https://www.mobilecorp.com.au/blog/five-technologies-that-business-and-it-leaders-should-allocate-budget-to-in-fy22) [![MobileCorp Managed Mobility Service Menu icon](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_December2020/Images/MobileCorp%20Managed%20Mobility%20Service%20Menu%20icon.png?width=115&height=105&name=MobileCorp%20Managed%20Mobility%20Service%20Menu%20icon.png) ### Mobility Services LEARN MORE ](https://www.mobilecorp.com.au/mobility/mobilecorp-managed-mobility-service-inclusions) [![MobileDevice 50%](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileDevice%2050%25.png?width=100&height=99&name=MobileDevice%2050%25.png) ### End User Services LEARN MORE ](https://www.mobilecorp.com.au/managed-ict/end-user-services) [![diamond 50% transparency icon](https://www.mobilecorp.com.au/hs-fs/hubfs/diamond%2050%25%20transparency%20icon.png?width=100&height=94&name=diamond%2050%25%20transparency%20icon.png) ### IT Professional Services LEARN MORE ](https://www.mobilecorp.com.au/managed-ict/ict-professional-services) [![Group-3443](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_December2020/Images/Group-3443.png?width=102&height=103&name=Group-3443.png) ### Network and Infrastructure Services LEARN MORE ](https://www.mobilecorp.com.au/managed-ict/network-infrastructure-services) [![Group-3454](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_December2020/Images/Group-3454.png?width=115&height=104&name=Group-3454.png) ### Security Services LEARN MORE ](https://www.mobilecorp.com.au/solutions/managed-ict/security-management) [![support uc icon red 50%](https://www.mobilecorp.com.au/hs-fs/hubfs/support%20uc%20icon%20red%2050%25.png?width=150&height=90&name=support%20uc%20icon%20red%2050%25.png) ### Unified Communications Services LEARN MORE ](https://www.mobilecorp.com.au/managed-ict/unified-communications-services) ## Speak to our MobileCorp Representative To get started with a technology solution, call us on [1800 243 252](tel:1800%20243%20252) Contact us ## Enquire Now [Get More Info ](https://www.mobilecorp.com.au/hubfs/Managed%20Services%20Collateral/MobileCorp%20Corporate%20Brochure%20-%20Web%20Version.pdf) ![Shape](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/5g%20for%20business/Mask%20Group%2019-1.png) ![Line](https://www.mobilecorp.com.au/hubfs/MobileCorp_August2022/Images/5g%20for%20business/Mask%20Group%2024.png) ** Contact Us ## Contact Us MobileCorp is a Communications Technology MSP solving your connectivity, collaboration and security challenges.  [![logo](https://www.mobilecorp.com.au/hs-fs/hubfs/MobileCorp_August2022/Images/Footer/logo.png?width=236&height=124&name=logo.png) ](https://www.mobilecorp.com.au) Leveraging technology to connect Australian organisations to people, places and things t.  [1800 243 252](tel:1800%20243%20252) e. [info@mobilecorp.com.au](mailto:info@mobilecorp.com.au) Level 6, Suite 6.06, 247 Coward St Mascot NSW 2020 PO Box 431, Mascot NSW 2020 - SOLUTIONS - [Mobility](https://www.mobilecorp.com.au/solutions/mobility) - [ Data Networks](https://www.mobilecorp.com.au/solutions/data-networks) - [Essential 8 Cyber Security](https://www.mobilecorp.com.au/solutions/essential-8-cyber-security) - [ Managed ICT ](https://www.mobilecorp.com.au/solutions/managed-ict-solutions) - [Unified Communications](https://www.mobilecorp.com.au/solutions/unified-communications) - [Cloud Services ](https://www.mobilecorp.com.au/solutions/cloud) - In-Building Mobile Coverage - [5G FOR BUSINESS](https://www.mobilecorp.com.au/5g-for-business) - [5G Action Plan for Business ](https://www.mobilecorp.com.au/5g-for-business/5g-action-plan-for-business) - [5G Site Assessment](https://www.mobilecorp.com.au/5g-for-business/5g-site-assessment) - [Cradlepoint](https://www.mobilecorp.com.au/5g-for-business/cradlepoint-5g-wireless-wan) - TELSTRA - [Telstra Partner ](https://www.mobilecorp.com.au/telstra-partner) - [Telstra Global Partner ](https://www.mobilecorp.com.au/technologies/telstra-global-partner) - [Telstra 5G](https://www.mobilecorp.com.au/5g-for-business/telstra-5g) - [ABOUT US](https://www.mobilecorp.com.au/about-us) - [ Our Values ](https://www.mobilecorp.com.au/about-us#about-our-value) - [Our People](https://www.mobilecorp.com.au/about-us#about-our-people) - [ Our Customers](https://www.mobilecorp.com.au/about-us#about-our-clients) - [ Contact Us](https://www.mobilecorp.com.au/contact-us) [** ](https://www.linkedin.com/company/mobile-corp/) © MobileCorp2026 - [Terms & Conditions](https://www.mobilecorp.com.au/mobilecorp-website-terms-of-use) - [Privacy Policy](https://www.mobilecorp.com.au/mobilecorp-privacy-policy)