UJET Cloud Contact Centre

UJET is distributed under licence in Australian exclusively by Access4. MobileCorp is an Access4 partner and leading UJET managed service provider.

Our services include

• UJET solution architecture
• UJET call centre deployment including migration from legacy telephony 
• UJET technical support desk
  • Australian-based UJET engineers
  • Ticketed Support System with SLAs
  • Moves, Adds, Changes, Deletes (MACD)
  • Troubleshooting & Issue Resolution
  • Software updates
  • License management
• UJET Admin/Agent Training
• UJET Business Intelligence Reporting
• UJET Account Management

UJET understands the need for delivering frictionless experience regardless of which area of the business consumers are interacting with, whatever their location, or device, or communication channel of choice.

Customers will feel more comfortable and at ease interacting with your organisation knowing that it takes less effort to get support.

• Smart Actions – Communicate visually and contextually by allowing agents to request photos, videos, screenshots, and text input that consumers provide directly from their smartphone. Authenticate users using Smartphone biometric and pin security.

• Wait Time and In-Call SMS - End users can submit text while in queue, can send and receive texts while on a call.

• Embeddable CX – Consumers can access all channels, visually navigate IVR menus, make payments, authenticate and more, without ever leaving the app. UJET can be embedded within an app or in-web browser.

UJET is purpose built for the CRM to make it the single source of truth and empower agents to deliver contextual conversations using real time customer data.

UJET does not store Personally Identifiable Information (PII) for complete privacy and security and is highly compliant with global data requirements.

• A single source of truth for the customer journey
• Real-time data exchange
• Automated Record Updates
• All data secured in the CRM
• No PII stored

UJET harnesses the power of cloud technology to enable businesses to run a contact centre from anywhere without affecting customer experience. There is no downtime, scale effortlessly, with privacy a core tenet. There is no other cloud-native call centre solution currently available in Australia. UJET is exclusively available from Access4 Partners only.

• Multi cloud
• Uptime SLA
• Privacy and Security Compliance built-in

UJET cloud contact centre unifies all channels and modes allowing both customers and agents to perform tasks in a single platform for greater efficiencies and convenience. UJET delivers a frictionless experience regardless of which area of the business the consumers are interacting with, their locations, devices, or communication channels.

 

• Simultaneous omnichannel
• Voice, Chat, SMS, Virtual Agent
• Simple intuitive call interface
• Predictive Routing
• Virtual Agent
• Automatic Ticket management