Consumers have changed.

[So should your contact centre]

For the Modern Consumer and the Smartphone Era

Omnichannel is an outdated strategy unless it embraces today's smartphone era. Consumers are spending more time on their smartphones than ever before and expect frictionless experiences across your service channels.

Modernise CX and expand your omnichannel contact centre so your consumers can authenticate, pay, and share media from their smartphone device for a more seamless and contextual customer experience with UJET.CX

ujet cx logo

Elevate customer experience with world’s first cloud contact centre

UJET unified cloud contact centre platform eliminates the frustration of channel switching between voice, digital and self-service for consumers.

Leverage UJET’s powerful integration, automation, and unified platform to deliver elegant CX driven by predictive, contextual, and conversational interactions.

CCaaS 3.0  The Worldâ__s Most Advanced Contact Center (1)

MobileCorp - Your Australian UJET Expert

UJET is distributed under licence in Australian exclusively by Access4. MobileCorp is an Access4 partner and leading UJET managed service provider. 

Our services include

  • UJET solution architecture
  • UJET call centre deployment including migration from legacy telephony 
  • UJET technical support desk
    • Australian-based UJET engineers
    • Ticketed Support System with SLAs
    • Moves, Adds, Changes, Deletes (MACD)
    • Troubleshooting & Issue Resolution
    • Software updates
    • License management
  • UJET Admin/Agent Training
  • UJET Business Intelligence Reporting
  • UJET Account Management
UJET for modern consumer

UJET - Embeddable Experience

UJET understands the need for delivering frictionless experience regardless of which area of the business consumers are interacting with, their locations, devices, or communication channels.

As a result, customers will feel more comfortable and at ease interacting with your organisation knowing that it takes less effort to get support.

  • Smart Actions – Communicate visually and contextually by allowing agents to request photos, videos, screenshots, and text input that consumers provide directly from their smartphone. Authenticate users using Smartphone biometric and pin security.
  • Wait Time and In-Call SMS - End users can submit text while in queue, can send and receive texts while on a call.
  • Embeddable CX – Consumers can access all channels, visually navigate IVR menus, make payments, authenticate and more, without ever leaving the app. UJET can be embedded within an app or in-web browser.
UJET smartphone

UJET - Built for the CRM

UJET is purpose built for the CRM to make it the single source of truth and empower agents to deliver contextual conversations using real time customer data.

UJET does not store Personally Identifiable Information (PII) for complete privacy and security and is highly compliant with global data requirements.

  • A single source of truth for the customer journey
  • Real-time data exchange
  • Automated Record Updates
  • All data secured in the CRM
  • No PII stored
UJET CRM

UJET - Ultra modern enterprise cloud

UJET harnesses the power of cloud technology to enable businesses to run a contact centre from anywhere without affecting customer experience. There is no downtime, scale effortlessly, with privacy a core tenet.

There is no other cloud-native call centre solution currently available in Australia. UJET is exclusively available from Access4 Partners only.

  • Multi cloud
  • Uptime SLA
  • Privacy and Security Compliance built-in
UJET v competitors

UJET - Modern Omnichannel functionality

UJET cloud contact centre unifies all channels and modes allowing both customers and agents to perform tasks in a single platform for greater efficiencies and convenience.

UJET delivers a frictionless experience regardless of which area of the business the consumers are interacting with, their locations, devices, or communication channels.

  • Simultaneous omnichannel
  • Voice, Chat, SMS, Virtual Agent
  • Simple intuitive call interface
  • Predictive Routing
  • Virtual Agent
  • Automatic Ticket management
UJET communiction-devices

Full list of UJET features download

UJET features

Plans and  Pricing

AUD $80 per licence per month RRP

The Basic plan is best suited to start-ups and small businesses looking for a voice-only channel.

   Voice (PSTN)

   Standard Reporting

  Dashboards

  CRM Adapters

  Web SDK

  Single Sign-On

Optional Add-Ons:

  Chat Channel
  SMS Channel
  Secure Payments

 

Pro

AUD $120 per licence per month RRP

The Pro plan is suitable for most organisations that require a modern omnichannel contact centre. It offers flexibility by allowing choice of  chat, SMS, and secure payment as optional add-ons at an additional charge.

Includes Basic Plus

  SMS Blending
  Standard Reporting & Dashboards
  Mobile SDK
  Advanced Reporting & Dashboards
  Reporting APIs
  Premium Support
 

Optional Add-Ons:

  Chat Channel
  SMS Channel
  Secure Payments

AUD $155 per licence per month RRP

The full package. All of UJET's features and benefits rolled into one low price. 

Includes Pro plus

  All Core Channels

  Secure Payment by Stripe

  Optimisation Support

Optional Add-Ons:

All available Add-Ons are included in this package.

AUD $85 per licence per month RRP

As the name suggests this bundle does not include PSTN voice. It is suitable for organisations who only require a web and mobile contact centre presence.

Includes

Web & Mobile SDK

  Web & Mobile Chat

  SMS

  Voice (In-App)

  SmartActions

  Advanced Reporting & Dashboards

  Reporting APIs

Premium Support


Optional Add-Ons:

  Voice Channel (PSTN)

  Secure Payments

UJET offers a discount off RRP of 20-30 percent for Not-For-Profit organisations. Ask MobileCorp for details.

UJET #1 contact centre