managed mobility service | MMS

Consolidated purchasing and approval process in one simple online platform with customised catalogue.

• Capture
  Capture approved assets and services in an organisation-defined catalogue for effortless, accurate procurement.

• Order confidently
  Using your approved catalogue, MobileCorp fulfills orders with fast turnaround to SLA

• Link assets, employees and cost centres
  Allocate assets and costs to each employee and aligned cost centre at the procurement stage.

• Predefined order bundles
  Further streamline procurement by setting pre-defined bundles for different role types.

• Track requests and fulfilments
  Track status of all orders and requests in one simple location.

A single point of contact for all mobility services for end users and administrators.

• Manage and monitor
  Manage all services and assets through the platform, keeping a running history and real-time status of requests for each asset.

• Single point of contact for expert support
   Clean auditable tickets of work for fulfilment. Experienced Australian-based support team.

• Keep consolidated records
  Minimise hours of searching – all activity is automatically attached to the asset’s history for simple, fast tracking.

Gain visibility and control of costs and assets

• Asset Management
  Stop trying to manage assets in siloed spreadsheets. Build, track and manage all of your assets throughout their lifecycle in a central location.

• Cost Transparency
  View and allocate assets and spend easily, giving leaders and cost centre managers clarity and cultivating accountability.

• Cost Control
  Turn thousands of lines of billing data into visible, actionable data. Identify redundant services in seconds. See how you can redeploy assets already in the organisation.

• Pinpoint Issues Quickly
  Get across things that need your immediate action quickly, and easily.

• Audit carrier billing
  Ensure correct rates are being charged. Highlight unauthorised and excess charges.

• Monitor data usage
  Monitor end user usage and shared data allowances.

Link your UEM environment to your managed mobility platform

• Link UEM profiles with service information
  Capture UEM profile at procurement, ensuring every device is protected with appropriate data, application and user profile settings.

• Oversee profiles
  See profiles, devices, compliance and get general UEM reporting through the MMS platform.

Ensure compliance with corporate mobility policy for risk mitigation 

• Best Practice Dashboard
  Highlight activity across all stages of mobility management with dashboards that are configurable for your organisation.

• Strategic Account Manager
  Like having an inhouse specialist. Leverage the knowledge of your MobileCorp account manager for strategic consultation and expert advice, carrier negotiations, issue escalation, governance and compliance reporting.

• Business Intelligence Analytics
  Real-time analytics from mobile fleet management. Utilise customised reporting to drive optimisation and cost savings.

• A customised portal with custom catalogue of approved devices and services. 

• Simplified ordering process with unique order number assigned for order tracking and status updates. 

• Procurement records synchronised with carrier records and asset inventory.

Open the box – switch on the device – start work!

Device provisioning delivers secure, efficient on-boarding. It lets employees get on with the job immediately.

MobileCorp offers a customised ‘out of the box’ zero-touch provisioning service for smartphones and tablets. This typically includes opening the device packaging, inserting the SIM card and activating the carrier account, applying a screen protector, and adding a protective case. 

Provisioning is often bundled with a Zero-Touch deployment and/or a UEM managed service.

Accordion Content

• Don’t miss out on a device
Be shielded from supply constraints by our warehousing which allows stockpiling of devices to shield our customers from supply constraints. We’ll also let you know in advance if a device in your fleet is about to go end-of-life so that you can plan for a transition.

• Have your order in 24 hours
We guarantee that devices ordered from us will be delivered to you within 24 hours if it is humanly possible. Yes, there are times there will be delays but these are the exception to the norm.

• Choose the speed of your repair
• • Executive Swap-Out for Very Important Devices
  • Break-Fix for super fast same day replacement configured with corporate profile and device provisioning
  • Standard repair management including quotation, repair centre management, post-repair testing, inventory updating.

• MobileBuy-back Program
Telstra-approved buy-back program for unwanted devices with proceeds applied to your Telstra account for the purchased of new devices and managed services

• Sustainable end of life management
Renew, re-use, recycle. MobileCorp supports a circular economy actively working towards a zero contribution to e-waste through our

.

• All carrier network services managed by MobileCorp. No need to put up the phone to Telstra ever again!

• All adds, moves and changes to contracted and casual Telstra plans

• International roaming, data management

• Billing enquiries and issue resolution, credit claims

• Fault management

• Fleet refresh, renewals and transitions

• Flagged Priority Request Fulfillment
  Go to the top of the queue. Have your requests flagged as priority and completed by next available customer service representative.

• Guaranteed Service SLAs
  Our commitment to meeting your professional expectations.

• Dedicated Support Team
  An aligned team of mobility service professionals who know your organisations’s policies, and plans inside out for swift and accurate fulfillment.

• Expert Account Management
  Like having an inhouse expert, your MobileCorp account manager will provide strategic and operational advice and assistance.

The MobileCorp service team  are experts in their own right.

Based at our Sydney head office, they are all experienced and capable support agents with many years of Telstra knowledge.

We align specific team members with customers so that you will talk to the same one or two people all the time. 

They will learn the policies, procedures and Telstra corporate plans for your business and leverage their knowledge and experience to get your requests resolved efficiently.

They also have direct access to Telstra network systems to action your requests quickly.

We are experts in managing bulk contract changes and plan movements, applying all the back-of-house codes to ensure that your workforce enjoys a smooth transition without disruption to their service. 

We also have a proven track record with mass porting projects, onboarding new Telstra contracts efficiently and accurately.

MobileCorp is an accredited provider of the following zero-touch deployment programs

• Apple Business Manager (formerly Apple DEP)
• Samsung Knox
• Android Enterprise Zero Touch

Device enrolment programs work in combination with a UEM solution to deliver a managed initial deployment of devices.

The benefits of device enrolment coupled with UEM are:

• simplified and automated device set-up
• low or zero touch deployment to end users
• disable the end user’s ability to un-enroll from UEM
• place devices in a Supervised mode

• Choose from three TEMS service levels
  A TEMS module is available at three service levels – Pro, Premium, and Snapshot. 

• TEMS professional services
  In addition, MobileCorp offers a  a range of TEMS professional services including mobile fleet audit, carrier bill audit, optimisation programs, and business intelligence analytics.

• Market-leading vendors MobileCorp partners with market-leading mobile security vendors. Our preferred partner is Wandera.

• Wandera Partner
MobileCorp is a Wandera partner. We offer Wandera professional services including:
• solution consultancy
• licensing
• solution implementation
• integration with UEM environment
• integration with identity and access management (IAM) solutions and single sign-on (SSO)

We also offer an ongoing managed service to monitor, manage and provide relevant reporting from the Wandera environment.

• Custom Security Service
MobileCorp recommends the use of a UEM environment for security management, however we will offer a manual service to companies who require it.

MobileCorp will apply security configurations to lock down corporate-owned devices. This could include enforcing a PIN code, disabling the camera, or restricting access to the App Store, iTunes, Bluetooth or GPS.

We can also offer manual installation of chosen applications onto mobile devices. This may include custom applications belonging to the company, or selected applications such as Outlook, Microsoft Teams or Skype for Business.

MobileCorp has extensive experience and expertise with all the leading EMM and UEM platforms including

• VMWare
• Microsoft Intune
• IBMaaS
• MobileIron
• SOTI
• Jamf

Our UEM expertise includes 

• audit and remediation of existing instances
• design and build of new instances, configuration of profiles
• deployment of environment, enrolling and deploying bulk devices
• security management including device wipe, kiosk mode, profile sync
• remote application management
• proactive monitoring and technical support service desk
• data and asset management and reporting

MobileCorp has delivered M2M solutions utilising Telstra Jasper SIMS for customers such as TNT and Coates Hire.

MobileCorp’s professional and managed services include:

• solution architecture
• equipment supply
• project management
• solution deployment
• connectivity management
• ongoing managed service including adds, moves, changes to the network, connectivity monitoring, remote fault diagnosis, carrier management

The market verticals we serve with M2M include:

• asset management
• telematics
• telehealth
• digital signage
• smart cameras
• device fleet tracking
• remote working
• mobile payments

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As a Telstra Platinum Partner, MobileCorp is aligned with Australia’s leading 5G network operator.

We design, deploy and apply a range of IoT solutions utilising the Telstra network including:

• MOVUS FitMachine®
• Connected Vehicles
• MTData
• Teletrac Navman
• Fleet Complete
• Mobileye®
• Telstra Digital Water Metering
• MOVUS FitMachine®
• Telstra Captis Environment
• Telstra IoT Control Centre Cumulosity 

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We partner with leading location-based analytics solution providers such as Cisco Meraki.

Our managed service includes capabilities in:

• solution design, costing and licensing
• equipment supply – cameras, beacons, sensors
• device configuration and zero touch provisioning
• project management and solution installation
• remote diagnostics – utilising remote management tools to resolve issues and provide support relating to packet capture and cable testing
• analytics and reporting
• 24/7 support service desk – technical specialists to resolve issues and push firmware updates

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