Leading cloud contact centre SaaS - UJET - is now available in the Australian market and has been adopted by MobileCorp as our preferred hosted call centre solution.
UJET heralds a shift in contact centre solutions to embrace the reality of the digital era, especially the prevalence of smartphone use.
Omnichannel is an outdated strategy unless it embraces the modern consumer and today's smartphone era. Consumers are spending more time on their smartphones than ever before and expect frictionless experiences across all service channels.
UJET modernises CX and expands the omnichannel contact centre so consumers can authenticate, pay, and share media from their smartphone device for a more seamless and contextual customer experience.
UJET cloud contact centre unifies all channels and modes allowing both customers and agents to perform tasks in a single platform for greater intelligence sharing, communications efficiencies, and consumer convenience.
The SaaS delivers a frictionless experience regardless of which area of the business the consumers are interacting with, their locations, devices, or communication channels.
UJET Dashboard
Only introduced to the Australian market last year, UJET is a leading call centre solution with a proven track record powering enterprise-scale CRM and organisations, predominantly in North America.
Some of its customers include:
In Australia, UJET is distributed under exclusive licence by Access4 partners, MobileCorp also deploys Access4 Hosted Voice Telephony and Access4 Calling for Microsoft Teams,
If you value the views of your peers, UJET has world leading end user satisfaction metrics consistently out-performing other contact centre solution providers.
Check out reviews on G2 https://www.g2.com/products/ujet/reviews
UJET was built for the cloud. There is no other cloud-native call centre solution currently available in Australia.
The UJET cloud-based contact centre platform enables businesses to run a contact centre from anywhere without affecting customer experience. There is a guaranteed uptime SLA, the agility to scale effortlessly, and privacy is a core tenet.
UJET is also purpose built for the CRM to make it the single source of truth and empower agents to deliver contextual conversations using real time customer data.
It has a mature API ecosystem including with Oracle, Salesforce, Google Cloud, ServiceNow, Zendesk, Hubspot and more.
UJET does not store Personally Identifiable Information (PII) for complete privacy and security, and is highly compliant with global data requirements.
UJET enables customers to meet challenging data protection regulations across the globe. The SaaS has multiple data protection certifications and accreditations, while complying and applying standards to continuously provide enterprise-grade data protection and security.
UJET has been designed to perform with data minimisation and a focus on enabling clients to manage their own data.
UJET offers four subscription levels from Basic at AUD$80 per month to Enterprise at AUD$155 per month RRP. Bulk discounts and NFP pricing are also available.
For more detail on features visit our UJET webpage.
UJET is distributed under licence in Australian exclusively by Access4. MobileCorp is an Access4 partner and leading UJET managed service provider.
The only real way to get a feel for whether UJET will meet your contact centre needs is to have a demo of the platform.
MobileCorp will be pleased to introduce you to UJET.
Our UJET services include
MobileCorp is an enterprise ICT solutions company with a mission to deliver our customers a communications technology edge. We provide Managed Mobility Services, Enterprise Mobility Management, Complex Data and IP Networks, and Unified Communication solutions. We have a proven track record providing managed services for Australian enterprise and business, and we are a Telstra Platinum Partner based in Mascot, Sydney.