After expiry of their current telco carrier contract, Thales Group was on a tight deadline of one month to transition (port) their mobile fleet to Telstra. Failure to meet the deadline would mean their existing telco carrier would impose increased contracted rates for the services resulting in a hefty bill.
With a fleet of 2300+ services across 23 sites in capital cities and remote regional areas, Thales looked to outsource the time-critical project before the deadline, and to ensure it was accurately executed without impacting internal IT resources.
Developing a managed transition plan with the Thales IT and procurement departments was key to a successful migration. This included gathering information on each service to be migrated, and developing a structured timeline covering each location.
MobileCorp managed mobility team implemented the porting of services in batches managing all end user communication and co-ordination.
End users were advised of their transition date and the porting process was explained. A welcome pack was created for each end user with simple set-up guide, a help hotline was made available, and MobileCorp sent a specialist to ten major sites across Australia to resolve any issues.
The project was fully outsourced to MobileCorp to minimise impact on the Thales IT department.