---
title: Metro Trains Sydney Case Study | MobileCorp
description: Metro Trains Sydney had strict criteria for a rugged field device. MobileCorp sourced CAT phones; built, deployed and manages a customised VMWare instance.
---

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# [Metro Trains Sydney Case Study | MobileCorp ](https://www.mobilecorp.com.au/hero-stories/metro-trains-sydney)

 Written by [Michelle Lewis](https://www.mobilecorp.com.au/hero-stories/author/michelle-lewis) | Oct 12, 2022 11:26:03 AM

## Challenge

Metro Trains required a rugged mobile phone for 150 field force staff. The device had to meet industry standards being heavy duty, waterproof, dustproof, shock resistant and temperature-proof, with a long-lasting battery life.

 

Metro Trains required the ability to remote manage the devices in the field, and to lock down each device to corporate-approved apps to ensure it was only used for work purposes.

 

## Solution

The strict criteria for procurement of a rugged device was unable to be met by the carrier. MobileCorp secured an Android device outside normal supplier channels from CAT, who also manufactured a customised protective cover and belt clip.

MobileCorp MDM engineers built a custom Omnissa Workspace ONE profile which locked the Metro Trains' devices down to ten approved Applications. Other built-in software and bloatware was removed and access to social media and non-work-related websites was blocked. These measures were taken to prevent employee distraction and assist work safety, as well as to control data use and prolong battery life. 

A test profile was built on Telstra’s Omnissa Workspace ONE platform (T-MDM) as a proof of concept, and tested by several staff in the field. MobileCorp engineers then developed a cloud-based algorithm to deliver the profile to multiple devices simultaneously.

The MobileCorp project team were stationed on-site for the duration of the rollout to rapidly fix any unexpected issues and ensure a seamless implementation.

MobileCorp provides ongoing management of the Metro Trains Omnissa instance to ensure devices remain compliant, secure and optimised.

Outcomes

- **Custom device sourcing for prolonged lifecycle: **Sourcing the CAT device from outside Australian telco supplier channels delivered a device that could withstand the rigours of field use and protect Metro Trains’ hardware investment.

- **Custom Omnissa Workspace ONE profile to protect field workers: **Building a custom Omnissa profile to protect field workers from distractions which could be life-threatening.

- **Smart cloud-based algorithm to speed profile push:** Developing a script to push the MDM profile to 20 devices in 12 minutes allowed the project to be delivered weeks earlier than anticipated.

- **Secure and optimised fleet: **Ongoing management of the Metro Trains Omnissa instance ensures devices remain compliant, secure and optimised.

 

[View full post](https://www.mobilecorp.com.au/hero-stories/metro-trains-sydney)

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